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Uh Oh. You've found a virus. Now
what do you do?
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Do's
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The first thing to do is call your computer
person if you have one. Viruses can be very tricky to remove and if
you don't follow proper procedure you can very easily lose data. Also,
if you are not familiar with DOS or working with manual commands you can get
lost quickly. A lot of viruses still require some manual removal
from a DOS prompt.
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If you are brave you can try cleaning the virus
yourself.
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The best thing to do if you are cleaning yourself is to find
out as much as you can about the particular virus you are infected
with. You don't win a battle without proper intelligence. Most
antivirus companies have a virus encyclopedia or virus information section
of their website explaining just about every virus in existence.
Check out my links to virus information libraries.
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Print a hard copy of the virus information. If you
lose access to your computer for any reason you have the information to
manually removed certain aspects of the virus manually in DOS.
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Be sure to have you original windows CD and/or disks handy. A
lot a viruses attack certain windows system files. If these files
cannot be cleaned you will need to reload them from your original
disks.
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When you find the information, follow it to the
letter.
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See if your antivirus manufacturer has a downloadable
cleaning utility for that particular virus. This can save you a lot of
time and may eliminate the need to go to the dreaded dos or command prompt.
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Always get the latest virus definition files from your
antivirus manufacturer. They are always updating them and a virus that
couldn't be cleaned a few weeks ago may have a cleaning option now.
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Once you think you have everything cleaned up make one last
final scan of the system. Make sure your program is set to check all
files (not just program files) and you have the very latest definition files
available.
Don'ts
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Do not format or repartition your hard drive.
This should be done as a last resort and unless the virus has destroyed all
of the information on the drive it should not be necessary. NOTE:
Some viruses relocate or hide the FAT or file allocation table somewhere
else on the drive. A skilled computer technician should have the
ability to recover this kind of damage.
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Do not send email to anyone else warning them that you had a
virus until you are absolutely sure you have cleaned all of it. This
will prevent spreading the virus to others. The key to this is making
sure you do a full scan of all files with the latest virus
definitions.
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If you are part of a large business or corporation do not
attempt to clean the virus yourself. Not only can you affect more
users than yourself but you may destroy evidence of how the virus was able
to penetrate your company's security. Call your company's internal
technical department ASAP.
Disclaimer:
These set of guidelines are here to prevent you from having a
bad experience. Viruses are unpredictable and ever changing. Even
following these guidelines you can still have a bad experience and data
loss. I am not responsible for damage that is inflicted on your PC by
trying to clean it yourself or following any of these guidelines.
When or if you get infected, think clearly, act responsibly, and when in doubt,
call a professional. Happy Hunting.
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